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FAQ

What makes Feelto's Wooden toys special?

Feelto Toy specializes in high-quality wooden toys that promote fun and development for children. Our toys enhance fine motor skills, hand-eye coordination, and cognitive abilities, offering a unique and enriching experience for all ages.

What are the benefits of playing with wooden toys?

Playing with wooden toys benefits children by stimulating imagination, encouraging problem-solving, promoting sensory development, and enhancing fine motor skills. Durable and eco-friendly, wooden toys are a great choice for kids and the environment.

What materials are used in Feelto toys?

Feelto toys are made from sustainably sourced hardwoods and finished with non-toxic, child-safe paints.

How do I clean and maintain wooden toys?

Wooden toys can be cleaned with a damp cloth and mild soap. Avoid soaking them in water and let them air dry completely. Regularly check for any signs of wear and tear.

What is your return policy?

We offer a 7-day return policy. To qualify, items must be unworn/unused, with tags, in original packaging, and accompanied by a receipt and unboxing video. Returns without prior request will not be accepted. Contact us at toybuddy@feeltotoys.com or +91 9664802136 to start a return.

What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or wrong item, please inspect your order record a video and contact us immediately. We will evaluate the issue and make it right. Please reach out to us at toybuddy@feeltotoys.com or contact us at +91 9664802136 with your order details and a description of the problem.

 Can I exchange an item?

The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please follow our return process mentioned in question 5.

How long does it take to receive a refund?

We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank to process and post the refund.

Can I return sale items or gift cards?

No, we do not accept returns for sale items or gift cards. All sale items and gift cards are final sale and cannot be returned or refunded.

How can I contact Feelto Toy for further assistance?

If you have any other questions or need further assistance, please feel free to contact us at toybuddy@feeltotoys.comor contact us at +91 9664802136. We are here to help!

How much time does it take to ship my toys?

We aim to ship your order within 24 hours. Delivery times vary by location: metro cities usually took 3-5 days, while non-metros can expect them in 7-10 days. Note: we take Sundays and holidays off from shipping duties!

Can I cancel my order?

In case you want to cancel an order, please email toybuddy@feeltotoys.com or call us on +91 9664802136  within 24 hours of placing the orderwith order id. If you place a cancellation request after 24 hours of ordering the product, we will be unable to recall it.
Note : - If order is Shipped the cancellation charges is on customer.

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